Import/Export FAQs
Updated over a week ago

1. Why don't my imported reviews show up?

It may take a few minutes for all reviews to be visible in your dashboard and Review Widget.

If you are importing your reviews using AliExpress Reviews Importer and haven't installed yet, please install so you can display your imported reviews on your store's product pages.

If your reviews are not showing after several hours, please contact [email protected].

2. Is there a maximum number of reviews that I can import?

The only restriction is on the file size you can upload for each batch of reviews, which is approximately 10MB. There is no limit to the number of reviews you can add.

3. I got an error message and couldn't import my reviews. What should I do?

If you encountered an error and were unable to transfer your reviews, please ensure that:

If you have more questions, please contact [email protected] so we can help you with your import.

4. How do I remove duplicated imported reviews?

You can delete reviews from the reviews dashboard. But if you have a lot of duplicated reviews to remove, please contact [email protected] and we will remove them for you.

5. How do I import reviews?

To initiate the review import process within the admin panel, follow these steps:

  1. Go to Manage Reviews.

  2. From there, proceed to Review Dashboards.

  3. Finally, click on the option labeled Import & Export to begin the import procedure.

For other platforms

To import reviews, from your admin dashboard, go to Import and Export > Import Reviews. We support three easy ways to export and import your reviews into our app (available both in Forever Free and Awesome Plans):

For handling large files, it's advisable to manage a file no larger than 10MB at a time for optimal processing.

Learn more about the Awesome plan

6. Can I import reviews from other review apps?

  1. From admin, go to "Manage Review" and select "Review Dashboard"

  2. Click on "Import & Export", locate "Import reviews from a CSV file" section

  3. In the Import reviews from a CSV file section, you can initiate the review import process by searching for the app to import reviews from a CSV file.

For other platforms

To import reviews from other apps: accepts the CSV formats (no changes needed) from Yotpo, Shopify,, Loox, etc. Check our detailed guidelines on exporting and importing reviews from each app. We are open to incorporating more file formats, please request them here.

7. I have reviews from my internal database. How do I import it? Which format do I need to follow?

If you have reviews from platforms other than a review app or AliExpress, you can import them directly with CSV file using our import wizard. Please follow this guideline to create a CSV file that is aligned with our format.

Then, from your admin dashboard, go to Import and Export > Import Reviews > From Customers Directly (with import wizard) to import your reviews.

8. How do I find the Shopify product ID and product handle?

To get the product_id:

  • Go to Shopify Admin dashboard

  • Choose Products > All Products

  • Click on the product you want to get its Product ID, and open the product page

  • Get the Product ID from the URL

To get the product_handle:

  • Go the specific product page on your live store

  • Get the Product Handle from the URL

10. How do I upload reviews from Etsy?

If you have an Etsy store, we suggest using the Etsify app to export your reviews from your Etsy store because exporting reviews is not possible on Etsy. Please check this helpdesk article to learn how to export reviews from Etsy. After exporting reviews from Etsy, you can start importing this CSV file to app without any changes.

11. Can I upload reviews from Amazon or Facebook?

Unfortunately, it isn't possible to import reviews from Amazon or Facebook. These platforms hold the copyright to the reviews on their pages and it's against their terms of service to import the reviews from them.

12. Why aren't my imported reviews verified? How can I verify my imported reviews?

Verified reviews are those submitted by customers with fulfilled orders or reviews added from external sources with evidence of authenticity. By default, reviews added from other sources are not automatically verified. To verify these reviews, you should contact [email protected] and provide one of the following documents for proof.

  1. A screenshot showing that you have previously collected verified reviews within another review app or e-commerce platform.

  2. An excerpt of your customer list that can be used to identify the reviewers

  3. For offline sales or other online stores of you: scan of customer list or link to the online stores.

If you need help with Import/Export reviews, contact our team at [email protected]. We're available to help 24/7!

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