Review requests FAQ
Updated over a week ago

1. How can I set the schedule for my review requests?

From your Jugde.me admin:

  1. Click on "Collect Reviews" in the menu.

  2. From there, select the "Automatic Requests" section.


For other platforms

To set the schedule for your review requests, go to Settings > Review Request > Timing and Format > Request Timing. In this setting, you can adjust:

  • The maximum number of line items in an order to send reviews requests

  • The number of days after order fulfillment to send the first review request

  • The order that each review request will be sent if there is more than one item in the fulfilled order: most expensive (product), least expensive, random, least reviews

Learn more about review request settings.


2. Can I send the review requests to non-Shopify customers?

To send the review requests to non-Shopify customers, you can add manual review requests by uploading a CSV file. You can download a sample CSV file here. To upload your CSV file:

  • From Judge.me admin dashboard, go to Requests dashboard

  • Click the button Add manual requests on the top right

  • Choose your CSV file and click Upload CSV

Sending review requests to non-Shopify customers is a free feature. Learn more about sending the review requests to non-Shopify customers.

3. Can I send review requests to old customers in Shopify?

To send the review requests to old Shopify customers, you can add manual review requests.

  • From Judge.me admin dashboard, go to Requests dashboard

  • Click the button Add manual requests on the top right

  • Choose the date from which your old orders were fulfilled, then click Send Review Request Emails for Old Orders.

Note: Sending review requests to non-Shopify customers is an Awesome feature

4. How can I send a review request to just one customer?

You can send a review request manually to one customer, thereby skipping the scheduling process.

  • From Judge.me admin dashboard, go to Requests dashboard

  • Choose the line item you want to send the email, click on the More icon

  • Then click Send this request again.

Learn more about review request settings.

5. I am not receiving any notifications of customers leaving reviews?

Make sure all your admin notifications settings are correct. You can change this email in Jugde.me admin, go to General Settings > Notifications


For other platforms

Make sure all your admin notifications settings are correct. You can change this email in Settings > Review Requests > Admin Notifications. You can use your public domain email address (e.g @gmail @hotmail @yahoo) for notifications.


6. Can I send out the review requests after delivery?

By default, your review requests are scheduled upon order fulfillment according to your settings in Request Timing. If you want to send your review requests upon order delivery, please use the Aftership integration or Delivery Base Requests.

7. Why can't I use my email to send the review requests?

  • You can use [email protected] as your default email address for sending review requests.

  • You can change this default email in Collect Reviews > Emails > Sender info > Sender emails > Add custom email

  • You can only send review requests from your private domain. Pubic domain email addresses (e.g Gmail, Hotmail, Yahoo, etc.) will not work. When using your private domain, make sure to set up your DKIM and Return-Path so Judge.me can be authorized to send emails on behalf of you.


For other platforms


  • You can delete your current email address to revert back to the default email ([email protected]).

8. Why does my review request email look weird on Microsoft Outlook?

For Outlook desktop, the in-email review forms never work, unfortunately. This is not just for Judge.me, but for all in-email review forms in Outlook. The issue is how outlook renders our emails and we hope to get this fixed in the future. However, please rest assured since our data show that 87% of customers use Gmail, 12% use Apple Mail and only 1% use Outlook and Firebird.

As a workaround, we always include a backup link "Trouble viewing email?", in both header and footer of the review request emails, so that the customers can go to that link (which should work in all web browsers) if they have trouble viewing the email. In addition, you can always use the multi-review template as an alternative and the HTML email as well.

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