Scheduling review requests for past shopify orders
Updated yesterday

Available with the Awesome plan on Shopify

If you have orders that were fulfilled prior to installing, we can assist you in retrieving these orders and generating review requests to gather feedback from your past customers.

How to Schedule Review Requests for Past Orders

  1. In your admin panel, go to Requests > Requests dashboard.

  2. Click on Schedule Requests located in the top right corner.

  3. Specify the starting date from which you want to retrieve orders.

  4. Choose the maximum number of emails that each customer should receive (we recommend 1).

  5. Click Send Review Requests for Past Orders.

For new dashboard

From admin, go to Collect Reviews > Request History > Schedule Requests > Schedule requests for previous orders

Our Review Request Conditions

  • We will retrieve all fulfilled orders in Shopify from the date you specify up to the current date (maximum 5000 orders).

  • Orders that are unfulfilled or have already been processed will be skipped, and your blocklist settings will be applied to the remaining orders.

  • We will also skip the request if the buyer has already received a review request for another order within the last 7 days, ensuring that each buyer receives a maximum of 1 email.

Reviewing the Results

  • Once you've clicked Send, we will process the requests and send you an email with the details.

  • In the Requests dashboard, manually scheduled line items will be marked with a red stripe on the left.

After scheduling, we will wait for 10 minutes before sending the emails. This grace period allows you to review the requests and, if necessary, skip certain requests by clicking Don't send for this request in the More column within the Requests dashboard.

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