Configuring review request settings
Updated this week primarily gathers reviews through review request emails, which are sent automatically according to your settings. In this guide, we'll walk you through the process of adjusting your review request settings.

For email template customization, please refer to our customization guide.

1. Set Your Sender Email

  • By default, review requests are sent from [email protected]. However, you can personalize this email address and sender name to align with your business. Access these options in Settings > Review Requests > Email Info.

  • After adding the sender email, we recommend verifying DKIM and Return-Path to enhance email delivery rates. Note that email addresses from public domains like and cannot be verified due to limitations with our email provider, Postmark.

For new dashboard

From admin, go to Collect Reviews > Emails

2. Customize the Review Request Timing

  • Timing plays a crucial role in the effectiveness of review requests. Sending them too early may lead to frustration, while waiting too long might cause customers to lose their initial excitement about your product. When deciding on the timing, consider factors such as your delivery time and the time customers need to form an opinion about your products.

  • You can adjust the timing under Settings > Review Requests > Timing and Format > Request Timing, which allows you to select a timing window from 0 to 60 days after order fulfillment or choose to send the request immediately when the order is created.

For new dashboard

From admin, go to Collect Reviews > Automatic Requests

3. Blocklist Specific Customers, Products, or Orders

  • On the free plan, you can blocklist specific emails from receiving requests by going to Settings > Review Requests > Conditions > Email blocklist.

  • For Awesome plan users, you have the additional capability to blocklist products, customers, and orders by tags. Product exclusion can also be managed directly in the Products dashboard.

Upgrade to the Awesome plan to unlock this feature.

For new dashboard

From admin, go to Collect Reviews > Emails > Blocklist and unsubscribed emails

4. Configure Automatic Reminders

Upgrade to the Awesome plan to unlock this feature.

  • For Awesome plan subscribers, we offer the option to send up to 3 reminder emails to prompt customers to leave reviews.

  • Configure this feature in Settings > Review Requests > Timing and Format > Automatic Reminders.

  • If you wish to use a different template for these reminders, you can set up an email sequence.

For new dashboard

From admin, go to Collect Reviews > Automatic Requests > Automatic reminders

5. Disable Review Requests

To disable review requests:

  • Access admin.

  • Go to Settings > Review Requests > Conditions > Enable Requests.

  • Disable the settings for Domestic orders and/or International orders.

For new dashboard

From admin, go to Collect Review > Automatic requests > Request Timing

6. Our Review Request Conditions

  • If you refund line items or edit orders to remove line items, we receive notifications from Shopify and skip review requests for those affected items. For order refunds, restocking is necessary for us to receive notifications.

  • Review requests are skipped if customers initiate order returns. In such cases, we may request additional permissions to access your returned orders, if not previously granted during installation.

  • To prevent excessive emails to a single recipient within a short timeframe, we avoid sending review requests to the same reviewer who has received a request for different orders in the past 7 days.

  • Please note that the submission link in each review request is valid for 45 days. After this period, a new review request must be sent, or reviewers can submit reviews via their reviewer's profile page.

7. Sending SMS Review Requests

For customers with phone numbers but no emails, you can integrate with SMSBump or SMS & Whatsapp Flow ConvertWay to send SMS review requests when SMS integration is enabled.

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