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Troubleshooting Shopify login issues
Troubleshooting Shopify login issues
Updated over a week ago

White screen stating the log in issue

Shopify is using cookies for the app login functionality. If you are unable to login to Product Reviews, please try the following steps:

  • Go back, refresh and re-try going to this page. You can refresh by pressing "Ctrl + F5" or "Ctrl + Shift + R" (Windows), or "Cmd + Shift + R" (Mac)

  • Logout and login again with your Shopify account

Multi-shop login issue

A login mix-up can happen if different stores have active sessions within the same browser. At that point, changes you make may be done in the other store. This is because if you switch Shopify admins while doing work, the store identifier we receive changes so the settings we think you're updating also changes.

How to solve:

Use different browsers or incognito/private windows when you work on two different stores. Or make sure you are not logged in at two stores at the same time.

Staff account login issue

We encountered issues where app users with staff account were not able to log in. Only account owners and staff accounts with full permissions were able to log in.

How to solve:

Provide staff accounts with full access, then reverting their access back to limited immediately. This will toggle your staff member's account and will provide them with access to the app again. (Tip from Shopify)

Permission update login issue

Oauth error invalid_request:

Oops, something went wrong
What happened?
Oauth error invalid_request : This app is requesting to be reinstalled and your account does not have permission to grant the requested access. You may be able to resolve this issue by reinstalling the app as the account owner.

How to solve:

Over time, we might ask for additional permissions when new features are rolled out and require a higher level of information than what we have requested before, and therefore, requires confirmation from someone with a full staff account. The new permission has to accept by someone with a full staff account (or an account that covers all needed permissions new + old). Until then, nobody with a limited account will be able to login into the app from Shopify. This is part of Shopify security.

Please log in, and accept the change in permissions, with your account and then everyone else in the team should be able to log in as well. They may require a logout + login from their Shopify accounts to reset the session.

If you need help with Shopify login issues, contact our team at [email protected]. We're available to help 24/7!

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