Here are some tips to help you get Judge.me and Langify working correctly.
1. Don't translate the metafields section belonging to Judge.me
Langify allows stores to translate metafields of both products and stores. If you are using the Langify app to translate your store, please make sure NOT to translate the metafields section belonging to Judge.me, because:
These translated metafields will overload our metafields and may cause some errors, including breaking the page layout.
These translated metafields won't be updated when the original metafields (from Judge.me) is updated.
If you have already translated any metafields belonging to Judge.me, kindly remove them as instructions in the screenshots.
If you need help to remove the metafields, please add [email protected] as a staff account on your Shopify store so that we can help you.
You will find the staff account control in the Shopify admin: Settings > Plan and permissions > Add staff account. We will only need permission to access your Apps.
2. Resave the language switcher
By default, when your reviewers go from a review request email to the product page to leave a review, the review form will open automatically. However, if you are using Langify to translate your store, the app will redirect to your reviewers' previously chosen language URL.
For example, from myshop.com/products/xxx to myshop.com/es/products/xxx
These redirects will strip our URL params, so the review form doesn't open. To avoid this issue, please resave the language switcher in the Dashboard > Switcher Configurator section of Langify.