Managing your review requests in Judge.me
Updated over a week ago

The Requests dashboard serves as your central hub for overseeing all review request communications in Judge.me. It encompasses line items designated to receive review request emails, SMS messages, or push notifications. Additionally, within this dashboard, you'll find convenient access to Email Templates, A/B testing, and Reports through the provided sub-tabs.

1. How to access the requests dashboard

In your Judge.me admin, go to the Collect Reviews > Request History or simply visit judge.me/dashboard.


For other platforms

  • To access the Requests dashboard, go to the Requests Status or simply visit judge.me/dashboard.


2. Monitoring the status of your review requests

Judge.me sends review requests when orders are fulfilled, not when they are placed. If a review request is scheduled, you'll see "Will send on [date]" in the status column.

Review requests won't be sent if:

  • A customer has already given a review for a product. Customers only get one review request per product (no matter the variant). But if they haven't reviewed the product yet, they'll get a request with a new order.

  • You excluded a product from the review request schedule in Judge.me/products.

If you choose to send review requests when orders are delivered instead of when they are fulfilled, the status will say "waiting for delivery."


For other platforms

Judge.me sends review requests when orders are fully filled, not when they are placed. If a review request is scheduled, you'll see "Will send on [date]" in the status column.

The status changes when an email is "delivered," or when the customer "reads the email," "writes a review," or "edits a review."

Review requests won't be sent if:

  • A customer has already given a review for a product. Customers only get one review request per product (no matter the variant). But if they haven't reviewed the product yet, they'll get a request with a new order.

  • You excluded a product from the review request schedule in Judge.me/products.

If you choose to send review requests when orders are delivered instead of when they are fulfilled, the status will say "waiting for delivery."


3. Sending manual review requests

Review requests usually happen automatically based on your settings, but you can control them manually when needed. Here's what you can do:

  • Add manual requests: Set up Review Requests for older orders filled before you started using Judge.me or orders from a bulk CSV import.

  • Skip requests: Pass over all undelivered review requests for past orders until now.

  • Resend requests or decide to never send a review request to a particular buyer or product again.

You can also turn on automatic reminders, push notifications (with PushOwl), and SMS requests (using SMSBump or SMS Notifications).


For other platforms

  • Add manual requests: Set up Review Requests for older orders filled before you started using Judge.me or orders from a bulk CSV import.

  • Skip requests: Pass over all undelivered review requests for past orders until now.

  • Resend requests or decide to never send a review request to a particular buyer or product again.


Note

If a customer buys a product multiple times in one order, they'll only get one review request for that product (e.g., "Please review your purchase of {{ order_quantity }} x {{ product_title }}").

To make sure your review request emails reach the inbox and don't end up in spam, we limit each store to 5000 review request emails per day by default. If you need more, contact us, and we'll consider increasing the limit for your store.

If you need help managing your review requests in Judge.me, contact our team at [email protected]. We're available to help 24/7!

Did this answer your question?