At Judge.me, we provide a platform for you to address concerns with your order directly to the seller. We are an independent third-party review provider for e-commerce businesses, committed to fostering transparent communication between buyers and sellers to resolve issues.
Registering an Issue with the Seller
To file an issue with the seller, follow these simple steps:
Ensure you are logged in on Judge.me reviews site.
Navigate the store or product pages on Judge.me Reviews.
Find the "File an issue" box.
Fill out the "Issue registration form":
Select the issue type.
Provide a detailed description of the issue.
Choose your preferred outcome.
If applicable, provide photo proof (e.g., if you received the wrong item).
Verify that the issue is linked to the correct order.
Accept the Terms and Conditions, and click "Submit."
We will send an email notification to the seller to inform them of the issue.
Communicating with the Seller to resolve the issue
Your Judge.me Reviewer account offers the following capabilities:
In the "My issues log" tab, view issues raised by you and their initial details.
You can chat directly with the seller from the "My issues log" tab and access the full chat history by clicking "Read All Messages."
The seller may request additional details to resolve the issue, and we will notify you via email when the seller responds.
The seller might send you an official resolution proposal message. You can either accept the resolution or suggest an alternative. Once both parties agree on a resolution, Judge.me will generate a legally binding Award PDF document to formalize the agreement.
Note: An award document is a legally binding instrument that can effectively resolve disputes without the need for traditional court proceedings and it provides a clear and final resolution while eliminating ongoing uncertainty. If one party fails to comply with the terms of the award, the other party can seek enforcement through the judicial system as the document is enforceable through the courts.
After the issue is resolved, please "Mark it as resolved" to notify the seller.
When Buyer and Seller can't reach agreement: escalating the Issue for Arbitration
Judge.me Reviews offers a "Protected Purchases Program" that sellers can opt for. If you encounter an issue with your order, and the seller is part of this program, you can escalate the issue for arbitration.
Once you raise an issue with the seller in the "Protected Purchases" program" the seller has 5 days to resolve the matter. If no agreement is reached within this period, you can initiate a "Request arbitration" to escalate the issue.
After you request arbitration, Judge.me will assign an impartial arbitrator to your case. The arbitrator will review the details and may request additional information from both you and the seller.
The arbitrator will then provide an independent decision, which will be visible in your Reviewer profile's "My issues log" tab. You will also receive an email notification.
Judge.me will generate a legally binding Award PDF document to formalize the Arbitrator’s decision.
Note: The arbitrator is an impartial third party whose decisions are binding on both the buyer and the seller. These decisions are independent and can not be influenced by Judge.me, the seller, or the buyer. If the arbitrator's decision is a refund for the buyer, Judge.me will facilitate the refund process to ensure resolution is executed.
Note: An award document is a legally binding instrument that can effectively resolve disputes without the need for traditional court proceedings and it provides a clear and final resolution while eliminating ongoing uncertainty. If one party fails to comply with the terms of the award, the other party can seek enforcement through the judicial system as the document is enforceable through the courts.
When Buyer and Seller can't reach agreement and Seller is not currently enrolled in our Arbitration Program
As a third-party reviews provider, Judge.me's ability to mediate disputes and facilitate resolutions is limited when a store chooses not to participate in the Arbitration program.
We understand that this may be disappointing, and we apologize for any inconvenience this may cause.
We want to assure you that we take these matters very seriously, and we strongly encourage all stores to join our Arbitration Program. This program is designed to ensure fair and efficient conflict resolution, benefiting both the store and its customers.
Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team via email [email protected]. We are here to assist you and will do our best to address any issues you may have.
If you have any question, contact our team at [email protected]. We're available to help 24/7!