Frequently asked questions
Updated over a week ago

1. How do I change my contact email for Judge.me?

We will use your Shopify contact email as the contact email for Judge.me. You can change your store contact email here: Shopify admin > Settings > Store details > Contact information. In Contact information, change the email under the "Shopify uses this to contact you" section.

2. Can I install the widgets (star ratings, reviews, carousel, etc.) on an unpublished theme?

If you are working on an unpublished theme or trying to troubleshoot something, please follow this manual installation guide. Feel free to contact [email protected] if you need any more assistance.

3. Do you have a free trial for the Awesome plan?

Explore the Awesome Plan now

In general, we don't offer a free trial. Some free trials may be available exclusively to users who are using the apps of our integration partners, but it's not a part of our pricing. However, we do have a 30-day refund policy, no questions asked. So if our Awesome Plan doesn’t meet your expectations, you can always go back to our Free plan or uninstall and we will refund you the $15.

4. How do I change the color of the stars?

  • For Review Widget, from your Judge.me admin, go to Widgets > Review Widget > Manage > Colors.

  • For Star Ratings, from your Judge.me admin, go to Widgets > Star Rating Badge > Color.


For other platforms


5. Why can't I see the star ratings and reviews on my product pages?

If you have installed the Review Widget and Star Ratings (star ratings) successfully but still can't see them, you may be hiding the empty widget/badge. To enable them, please follow these instructions:

  • For the Review Widget, from your Judge.me admin, go to Collect reviews > Moderation > Review restriction> Select No restriction.

  • For the Star Ratings, from your Judge.me admin, go to Widgets > Star Rating Badge > Manage > Display properties >Select Always show the widget.


For other platforms

If you have installed the Review Widget and Star Ratings (star ratings) successfully but still can't see them, you may be hiding the empty widget/badge. To enable them, please follow these instructions:


6. Why are some of my products in Judge.me "out of store"?

We add the info (Out of store) to products that are no longer available in your Shopify store; for example, because they have been deleted and marked as unavailable. This status is different from out of stock.

You can customize the display text of the out-of-store status from your Judge.me admin, go to General settings > Advanced > Out-of-store products > Select Out-of-store text.

Note: When a product is out of store, you can still send a review request email manually but your customers can't submit a review because the link to the product page is disabled.


For other platforms


7. Does Judge.me support Shopify theme XYZ?

  • From your Judge.me admin, go to Onboarding.


For other platforms

Judge.me supports every store theme. Once you install our app, we'll access your Shopify theme file and add Judge.me code snippets to your liquid files. These code snippets will activate the Judge.me widgets (star ratings, review form, carousel, etc. on your Shopify store. Once the process is done, you'll receive an email notification.

These code snippets need to be added again when you change your theme. To enable the automatic installation upon theme change, please go to Advanced > Advanced Settings > Theme Change Re-Installation.

Once you change your theme, we'll install the Judge.me widgets again for you, and you don't need to take any actions.

If you don't enable the automatic installation, please contact [email protected] if you change your theme and want us to reinstall the Judge.me widgets. Learn more about the changes we'll make on your theme file.


8. How do I export my Judge.me review data in CSV format?

You can export your reviews easily, without any limitation, on both Forever Free and Awesome Plan. To export your reviews:

  • Go to Judge.me dashboard > Import and Export > Export Reviews.

  • Click Export Reviews.

  • Choose to export all published reviews, hidden reviews, or deleted reviews. See more detailed instructions here.

  • Wait for at least 5 - 10 minutes for the review CSV file to be downloaded.

Note: You can also export your Q&A by going to Judge.me dashboard > Import and Export > Import/Export Q&A.

9. Why aren't my reviews published automatically?

  • From your Judge.me admin, go to Collect reviews > Moderation.

  • Select Publish new reviews automatically

  • Click Save


For other platforms

When you turn off the auto-publish feature, any newly submitted reviews won't be published automatically but listed as Reviews to Moderate. You can publish these reviews by clicking on the Publish button in each review, or filter all Reviews to Moderate and publish them in bulk.

If you want to publish all reviews automatically, please turn on the auto-publish feature in Reviews Moderation.


10. How do I install the Review Carousel on my homepage?

  • From your Judge.me admin, go to Widgets > Reviews Carousel

  • Click Manage > Learn More > Following 2 steps installation.


For other platforms

  • You can enable the Review Carousel in your Judge.me app admin: Settings > Other Widgets > Reviews Carousel > Reviews Carousel Installation. The widget will then be automatically added to the bottom of your home page (templates/index.liquid). Upon request, our support team will position the Reviews Carousel according to your preferences.

  • After installing, you can customize your Review Carousel such as choosing among six free themes, changing the background color, adjusting the height and widgets, and deciding which review elements to display on the carousel. See more detailed instructions here.


11. What if I detect a bug in Judge.me?

We offer bug bounties via HackerOne so you can look us up and submit through them.

The direct link to the program is https://hackerone.com/judgeme (but you'll need to log in before you can see it).

12. I want to access the product ratings and the total number of reviews to display on my store. How can I do that?

You can use Judge.me metafields to access these data and add them to your theme code. Judge.me provides 2 Shopify standard metafields: reviews.rating (stored as a rating type) and reviews.rating_count (stored as a number_integer type).

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