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Facebook Authentication Troubleshooting FAQs
Facebook Authentication Troubleshooting FAQs
Updated this week

Discover solutions to common queries related to troubleshooting Facebook authentication when using Judge.me.

1. What should I do if I can't share reviews after changing my Facebook password?

If you've recently updated your Facebook password, your Page's connection to integrated apps like Judge.me might be disrupted. To resume sharing reviews through Judge.me, follow these steps after changing your password:

By completing these steps, you can re-establish the connection between your Facebook Page and Judge.me, enabling you to share reviews.

2. How can I remove Judge.me's access from my Facebook Page?

If you wish to revoke Judge.me's access to your Facebook Page, take the following steps:

  • Go to your Facebook settings by selecting Settings & Privacy.

  • Choose Settings from the dropdown menu.

  • Click on Business Integrations in the left-hand menu.

  • Locate Judge.me from the list of integrated apps.

  • Click View and edit for Judge.me.

  • Scroll down and click Remove.

  • Confirm your decision by clicking Save.

Note that removing Judge.me's access will disable Facebook-related features like Facebook Social Push and the Facebook Reviews Tab.

3. What can I do if I'm having trouble selecting between the Facebook pages I manage?

If you encounter difficulties when choosing between managed Facebook pages, ensure you have either the Admin or Editor role for the relevant pages. Follow these steps:

  • Confirm your role as Admin or Editor for the Facebook pages you intend to connect.

  • Enable Manage All Pages in the Judge.me app settings.

  • Review the list of managed pages in the Manage your Pages section of Judge.me.

  • Remove any unnecessary pages within Judge.me to accommodate the relevant pages.

By verifying your role and optimizing managed pages within Judge.me, you can effectively manage your Facebook integration.

Should you require further assistance or have additional questions, feel free to reach out to our support team.

If you need help troubleshooting Facebook authentication, contact our team at [email protected]. We're available to help 24/7!

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