WooCommerce FAQs
Updated over a week ago

1. Why am I not seeing the 'Advanced' tab in my Interface, or the old version persists?

If you don't see the "Advanced" tab, you need to update the Judge.me plugin to the latest version. The changes should happen automatically, but maybe your configuration in WordPress is blocking these automatic updates.

2. My WooCommerce products aren't syncing with Judge.me. How can I manually sync them?

WooCommerce products should automatically synchronize with Judge.me products, but in rare cases, they may not and you may need to manually synchronize them.

To synchronize your WooCommerce Products with Judge.me manually, go to Advanced > click the Synchronize Products button, then wait a few minutes and check if the products have synced.

If you need to synchronize products again, before you click Synchronize Products, first click the Reset Synchronize Products Status button.

3. Why aren't my Judge.me widgets updating, causing my reviews not to display? How can I force an update?

Judge.me can work with several cache plugins, which automatically purge the cache whenever there is a new review. Currently, we support WP Super Cache, W3 Total Cache, Autoptimize, Cache Enabler, Breeze Cache, WP Fastest Cache, SG Optimizer.

If your plugin is not in the list, please manually purge the cache daily, so the widgets will update.

Judge.me widgets only support the following emojis ⌚ ⏩ ⏪ ⏫ ⏬ ⏰ ⏳ ⚽ ⛄ ⛅ ⛎ ⛔ ⛪ ⛲ ⛳ ⛵ ⛺ ⛽ ⬛ ⬜ ⭐ ⭕ ✂ ✅ ✊ ✋ ✨ ❌ ❎ ❓ ❔ ❕ ❗ ❤ so if your reviews contain other emojis this may prevent the widget from updating. Please remove them to allow the widgets to update again.

4. I can't access the Judge.me dashboard (www.judge.me/admin). How can I gain access?

If you can access the Judge.me tab in your WooCommerce admin panel but are receiving an "Oops Login Issue" error message when clicking on the Get Started button to access Judge.me settings, it probably means that:

  • Your WooCommerce account is the same but you recently changed your domain, so please check if you have recently changed your WordPress domain (‘www’ changes are also considered a change of domain). This change of domain is probably not updated in our servers yet so please contact [email protected] so we can update your domain.

  • You duplicated your store from a store installed Judge.me. Any duplicated store needs to be assigned to a different account in Judge.me, so please contact our support at [email protected] to solve this issue, as we’ll need to create a new account for the new store by clearing the token.

5. How can I display Judge.me star ratings and Review Widgets on my pages?

In WooCommerce, the Judge.me product widgets (Star Ratings and Review Widget on Product and Collection Pages) are already automatically installed in a default position that is valid for most of the themes. You can find the Judge.me Widgets: Quick Installation under the General tab of Judge.me dashboard in Woocommerce admin panel, please make sure all widgets are enabled.

If you want to install other widgets, or if the product widgets don’t get installed in the desired position, you can disable the toggles and manually install the widgets using widget shortcodes. The widgets shortcodes are easier to install and position if your store is using page builders such as Elementor, Divi, etc.

Additionally, we have the option to change the default position of the product widgets (Star Ratings and Review Widget on Product and Collection Pages) if you can provide us with the right visual hook to the position in which you want them to be installed. In this case:

  • Ask your theme developer for the right name of the visual hook

  • Contact us at [email protected] so we can guide you through the process

  • We normally change the default position of these product widgets with the help of the plugin Code Snippets or by adding a hook to your template functions.php file.

6. How can I add a GTIN/EAN identifier to a product for the Google Product Review Feed?

Your products perhaps need a GTIN/EAN identifier if you want to use the Google Product Review Feed feature. This value can be added to your products by a custom attribute named GTIN or EAN or ISBN. Alternatively, you can use the plugin WooCommerce UPC, EAN, and ISBN (wordpress.org/plugins/woo-add-gtin/) to add GTIN values to your products.

7. Can I add additional customizations using CSS?

If you wish to customize our widgets further you may add some CSS to style them. This can be done by going to your WordPress Dashboard > Appearance > Customize > Additional CSS.

8. Will using Judge.me affect my site's speed?

Judge.me is a fast plugin. We only load a CSS and Javascript file on your storefront to display the widgets and these files typically load within ~300ms.

On the WordPress dashboard, we only load our Javascript files on the Judge.me plugin page so it will not affect your WordPress dashboard. For further information see our Why is Judge.me so fast? article.

We store all the reviews on our own server. In your store, we only store the first 5 reviews of each product for caching purposes (so that your customers will see the reviews immediately after loading the product page, it actually improves your site speed overall).

The subsequent reviews will be retrieved dynamically from our servers in the customer's browser and will not affect your site's performance.

9. What should I do if I encounter errors when importing reviews related to product identification values?

If you receive errors regarding the products when trying to import reviews, please make sure that your product identification values included in your file are correct. Only one of the 2 values (either product_handle or product_id) is required to successfully import the reviews.

10. Why am I unable to install the plugin in my store, or why do I get the “Our server cannot access your store domain” error?

To be able to install the plugins, your store needs a working domain (no localhost) that is accessible from the Internet and not protected by passwords.

*Note: Currently we do not support WordPress setup in a sub-directory (eg: yourdomain.com/shop/, only the root domain is supported. Eg: yourdomain.com or shop.yourdomain.com.

Besides, there’s a number of issues that can arise when our plugin doesn’t have full access to your store through our webhooks, but that can be also summarized in the plugin not being able to install, or the reviews or settings not updating correctly.

These FAQs are structured as questions and answers, providing concise solutions to users' common queries while following your provided guidelines.

If you need help with WooCommerce, contact our team at [email protected]. We're available to help 24/7!

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