At Judge.me, we provide a platform for you to handle customer concerns or address deceptive reviews you have received.
Help your customers to resolve their issues faster by managing their concerns through the Judge.me Reviews site.
Boost your sales and build trust with customers by enrolling in the "Protected Purchases" program, proudly displaying a badge on your website.
Coming Soon: Showcase your high rate of complaint resolution on the Judge.me Reviews Site, demonstrating your commitment to exceptional customer service.
Coming Soon: Dispute deceptive Reviews or incorrect review ratings.
Buyers Can Register an Issue on Judge.me Reviews Site
Customers needing assistance with their orders can now raise an issue with your store through the "File an issue" box on your store or product pages on Judge.me Reviews site. We'll promptly notify you via email when a new issue is registered.
Communicate with Buyers to Resolve their conserns
Sign in to the Judge.me Product Reviews app.
Go to the Judge.me Reviews Site settings and access the "Customer Issues" tab to review issues raised by buyers for your store, along with their initial details.
Here, you can see the issue type, description, and media files provided by buyers, as well as the order number related to the issue.
Engage with buyers directly from the Customer Issues tab. View the entire chat history by clicking "Read All Messages."
You can request additional details about their issue or discuss potential resolutions. Rest assured, we'll notify you via email when buyers respond.
Send an official resolution proposal message to the buyer. The buyer can either accept the proposed resolution or request an alternative. If a different resolution is requested, you can accept or reject their proposal. Once both you and the buyer agree on a resolution and accept it, Judge.me will generate an Award PDF document to formalize the agreement, providing reassurance to the buyer that their issue is resolved.
After resolution, you can ask the buyer to mark the issue as resolved by ticking the "Mark as resolved" checkbox.
Enroll in the Arbitration Program and get the "Protected Purchases" Badge to Boost your Sales
Enroll in the Arbitration program and receive a "Protected Purchases" badge to prominently display on your website and Judge.me Reviews Site pages. This badge offers an additional layer of security to your customers, assuring them that their purchases are safeguarded by an independent third party. For further inquiries, please contact [email protected].
Arbitration Process for Issues Raised by Buyers:
After a buyer raises an issue on the Judge.me Reviews site, there's a 5-day window to allow communication between you and the buyer to resolve the issue. If an agreement is not reached within this time, either you or the buyer can initiate the "Request arbitration" action to escalate the issue for arbitration.
Once the arbitration process begins, Judge.me will automatically assign an impartial arbitrator to your case. The arbitrator will thoroughly review the case and may request additional information from both you and the buyer.
The arbitrator will render an unbiased decision on the issue. This decision will be accessible in your settings within the Customer Issues tab, and we'll also send you an email notification.
Judge.me will generate a legally binding Award PDF document to formalize the Arbitrator’s decision.
Coming Soon: Enroll in the Arbitration Program and dispute deceptive Reviews or incorrect ratings
If you encounter deceptive, spam, or unfair reviews from verified buyers, you can initiate a dispute by enrolling in the Arbitration program.
Arbitration also allows you to dispute a review's rating in cases where a buyer left a positive review but mistakenly assigned a low rating.
Reviews removed by Arbitrator's decision will not lower your Transparency score.
For further inquiries, please contact [email protected].