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Sending coupon reminders to customers
Sending coupon reminders to customers
Updated over a week ago

Remind customers to make the most of their coupons by sending them timely notifications. Below, we'll explain how the coupon reminder email feature operates:

Coupon Reminder Timing

  • If your coupon is valid for 30 days, and you've chosen to "send a reminder email 3 days before expiration," a reminder email will be automatically dispatched on day 27. This setting applies to all newly generated coupons once you've activated the reminder email feature.

  • For any older coupons created before enabling the reminder email feature, their expiration may be within 1-2 days (where the expiration date is less than the reminder day, which is 3). In such cases, a reminder email will be promptly dispatched as soon as you enable the reminder email feature.

Important Notes

  • Please note that this feature is exclusively available for coupons generated by on Shopify. It cannot be applied to externally uploaded coupons.

  • You can activate the reminder email feature only if your coupon includes an expiration date, which is set during Step 2 of the coupon creation process.

This ensures your customers receive timely reminders about their coupons, enhancing their shopping experience.

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