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Enabling SMS review requests through SMSBump and integration
Enabling SMS review requests through SMSBump and integration
Updated over a week ago

Available on the Awesome plan

Are you ready to elevate your customer engagement and gather valuable reviews? With SMSBump, you can send review requests via SMS messages, ensuring your customers have a convenient way to share their thoughts. This feature is now available on the Awesome Plan. Let's dive into how it works and how to set it up.

How it works

Integrating with SMSBump opens up a straightforward avenue for sending review requests to your customers via SMS.

How to set up

For integrating with SMSBump to send review requests via SMS, follow these steps:

Step 1: Install product reviews app

Install the Product Reviews App.

Step 2: Install SMSBump

Install SMSBump. It's a free installation, but additional charges may apply.

Step 3: Get the API key

Contact SMSBump support to get the API Key for integration with

Step 4: Configure the integration

From admin, go to General Settings > Integrations > Requests Integrations > SMSBump.

For other platforms

Paste the API Key and save your settings.

Step 5: Customize SMS requests

In the Collect reviews > Schedule & Reminders > Collect reviews via SMS > Set up, you can fine-tune several aspects, including:

  • Message Template: Personalize the content of your SMS.

  • "SMS from:" Field: Determine the sender's name displayed to the recipient; you can use your name or your company's.

  • Request Schedules: Set parameters like the number of SMS requests sent per order and the length of each SMS request.

For other platforms

In the "Review Requests" section under "SMS Requests," you can fine-tune several aspects.

Once you've enabled the integration, SMS review requests will be automatically sent when orders are fulfilled. If your orders only include phone numbers, we'll exclusively send SMS review requests. Keep track of the status of all review requests in your Requests dashboard.

If you need help enabling SMS review requests through SMSBump and integrations, contact our team at [email protected]. We're available to help 24/7!

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