Available on the Awesome plan
Are you looking to enhance your customer review collection process? With the integration of Judge.me and SMS & Whatsapp Flow ConvertWay, you can now send review requests to your customers via SMS. Follow these user-friendly steps to enable this integration:
How it works
Wondering how this integration can positively impact your business? Here are some key advantages:
Review Requests: Streamline the process of collecting valuable customer reviews by sending requests via SMS, enhancing your brand's online presence.
Cost-Effective Integration: SMS & Whatsapp Flow ConvertWay is a cost-effective solution, with additional charges only when applicable, making it budget-friendly for businesses of all sizes.
Simplified Setup: The integration process is straightforward and user-friendly, ensuring a hassle-free configuration for even those less experienced with technology.
Customized SMS Templates: Tailor your review request messages according to your brand's tone and style, increasing the chances of customer engagement.
Automated Review Requests: Once configured, the system will automatically send SMS review requests when orders are fulfilled, saving you time and effort.
Targeted Outreach: Reach customers directly through SMS, even if only phone numbers are available, maximizing your review collection efforts.
Efficient Tracking: Easily monitor the status of all review requests in one central location through your Requests dashboard, ensuring you stay informed about customer feedback.
By leveraging this integration, you can enhance customer engagement, boost your brand's credibility, and gain valuable insights from customer reviews – all while optimizing your business operations.
How to set up
Step 1: Install Judge.me and SMS & Whatsapp Flow ConvertWay
Installation of both Judge.me and SMS & Whatsapp Flow ConvertWay, noting that SMS & Whatsapp Flow ConvertWay is free to install with possible additional charges.
Step 2: Copy the Licence Key
Access SMS & Whatsapp Flow ConvertWay in your Shopify admin and copy the Licence Key from the Settings section.
Step 3: Integrate Licence Key
Go to General Settings > Integration > Request Integrations > SMS & Whatsapp Flow ConvertWay and paste the previously copied Licence Key. Save the settings.
For other platforms
For other platforms
Go to Settings > Integrations > Request Integrations > SMS & Whatsapp Flow ConvertWay and paste the previously copied Licence Key. Save the settings.
Step 4: Enable Judgeme's Product Review
Return to SMS & Whatsapp Flow ConvertWay > Flows and select Judgeme's Product Review.
Step 5: Save & Enable SMS Template
Click Save & Enable to activate the SMS & Whatsapp Flow ConvertWay template, which will replace Judgeme's default SMS template.
Step 6: Configure SMS Requests in Judge.me
To fine-tune your SMS review request process, delve into the customization options available within Judge.me admin > Collect Reviews > Collect reviews via SMS > Set up. These settings include:
SMS from: Define the sender's name that recipients will see, whether it's your personal name or your company's name.
Request Schedules: Configure key parameters like the number of SMS requests to send per order and the length of each SMS request, allowing you to tailor your outreach precisely to your preferences and audience.
For other platforms
For other platforms
In your Judge.me admin, go to Review Request > SMS Requests.
Step 7: Automated SMS Review Requests
Once the integration is active, SMS review requests will be sent automatically when orders are fulfilled. In cases where only phone numbers are available in the orders, we will exclusively send SMS review requests. Keep track of the status of all review requests conveniently in your Requests dashboard.
Enhance your review collection process today with Judge.me and SMS & Whatsapp Flow ConvertWay!
If you need help integrating Judge.me with SMS & Whatsapp Flow ConvertWay, contact our team at [email protected]. We're available to help 24/7!