Available on the Awesome plan
Frequently asked questions (FAQs) are a great way to improve your customer's knowledge of the products.
The Questions and Answers widget helps you collect questions from your store visitors or buyers, and answer these questions publicly on your store or privately via email. You can also use this user-generated content to help your store rank higher in Google organic search or build a set of FAQs for your store.
Adding the Questions and Answers widget
To add the Questions and Answers widget to your product pages:
From your Judge.me admin, go to Widgets > Questions and Answers > Manage.
Enable "Show Q&A tab" to show all questions and answers as a tab in the Review Widget.
Enable "Show Q&A badge" to add a small badge linked to the Q&A tab, placed below the product titles.
Click Save.
For other platforms
For other platforms
To activate the Questions and Answers, go to Settings > Other Widgets > Questions and Answers > Questions and Answers Installation.
From here, you can install both the Q&A tab (the dedicated tab in your Review Widget to showcase all the questions and answers) and the Q&A badge (a small badge linked to the Q&A tab, placed below the product titles)
.
Customizing the Q&A badge
To customize the Q&A badge:
From your Judge.me admin, go to Widgets > Questions and Answers > Manage.
From here, you can:
Choose the position of the Q&A Star Ratings
Choose to display or hide the Q&A Star Ratings icon
Customize the text display in Q&A widget
If you are restricting the web reviews, the "Ask a question" button is still displayed if Q&A is enabled.
For other platforms
For other platforms
To customize the Questions and Answers, go to Settings > Other Widgets > Questions and Answers > Questions and Answers Settings.
Managing your questions and answers
Q&A moderation
From your Judge.me admin, go to Manage Reviews > Questions & Answers.
Here you can hide, delete, publish, or answer these questions by sending a public or private reply.
You can't publish a question automatically but only moderate them from the Q&A dashboard.
For other platforms
For other platforms
From your Judge.me admin, you can access Q&A dashboard from Manage Reviews > Questions & Answers.
Ask community
You can also use the "Ask community" feature to ask recent buyers to answer the questions you receive via the Q&A tab on your Review Widget. Your community of buyers will receive an email with an in-mail form where they can give you the answers directly.
For other platforms
For other platforms
Spam filter
You can also enable web reviews spam filter to detect spam reviews (available in our Awesome plan). When you enable this, Judge.me will detect and filter out spam reviews coming from the "write-a-review" form on your webpages as well as via API using a third-party spam filter. You can use this setting to filter out spam if you want to continue to allow review creation via the web and API.
In your Judge.me admin go to Collect Reviews > Moderation > Review restriction > Select Filter out spam reviews and questions.
For other platforms
For other platforms
From your Judge.me admin go to Settings> Review Widget > Review Curation> Web Reviews Spam Filter.
Q/A notification email
You can optionally notify the visitor who asked the question via email. The notification email can be customized in Collect Reviews > Reviewer Notifications > Q&A notification email.
Also, the customers will get notified when you edit their reply in the question thread, but won't get notified when you edit their question or your own reply.
For other platforms
For other platforms
You can optionally notify the visitor who asked the question via email. The notification email can be customized in Settings > Other Emails > Q/A Notification Email. Also, the customers will get notified when you edit their reply in the question thread, but won't get notified when you edit their question or your own reply.
