Filtering out spam content
Updated over a week ago

By default, anyone can leave a review on your product page. This can lead to more reviews, but it also opens the door to spam and potential attacks from competitors.

If you'd rather not restrict who can leave web reviews, you have the option to use our spam filter.

How the spam filter works

To activate the spam filter:

  1. From your admin, go to Collect Reviews > Moderation > Spam filter

  2. Select the Filter out spam reviews and questions option.

Once the spam filter is active, it will employ OOPSpam to identify and weed out spammy reviews or questions submitted through the write-a-review and ask-a-question forms on your product page, as well as from API requests.

For other platforms

Go to Settings > Review Widget > Review Moderation > Web reviews spam filter.

Reviewing potential spam content

Any reviews or questions flagged as spam will be relocated to the Spam tab in both the Reviews and Questions dashboards.

If you happen to spot reviews or questions in the Spam tab that aren't actually spam, you can select "Not Spam" to move them back to the main dashboard.

For other platforms

Spam tab in the Reviews dashboard

Spam tab in the Q&A dashboard

If you need help filtering out spam content, contact our team at [email protected]. We're available to help 24/7!

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