With Judge.me, you can now do more than just respond to reviews to engage with your customers. You can also send an email to ask for a review update.
When to ask for a review update
There are two situations where a review update email can be handy:
After addressing a negative review and improving the customer's experience, you can encourage them to share their updated thoughts.
If you've recently enabled features like photo/video uploads or custom questions, you can prompt reviewers to add their photos, videos, or answers.
How to send a review update email
To request a review update, follow these simple steps:
In your Judge.me admin panel, go to Manage Reviews > Reviews Dashboard.
Select the review to which you want to reply.
Click the three-dot icon (⋮) and choose Ask customer to update review
The review update email will include a link to a standalone form. Reviewers can use this form to update their review and rating, as well as add photos and videos.
After the reviewer clicks Save:
If they're logged in, they'll be taken to their profile page.
If they're not logged in, they'll be directed to judge.me/reviews.
For other platforms
For other platforms
In your Judge.me admin panel, go to Manage Reviews > Reviews Dashboard.
Select the review to which you want to reply.
Click the reply icon and choose Request Review Update Email.
If you need help requesting a review update, contact our team at [email protected]. We're available to help 24/7!