Gorgias integration streamlines your customer feedback management by creating Gorgias tickets whenever a customer leaves a review in Judge.me. This enables you to respond promptly to customer feedback and address any issues as they arise.
Activating the Integration
Step 1: Create a Gorgias Account
If you haven't already, start by creating a Gorgias account.
Step 2: Connect Judge.me to Gorgias
Go to Judge.me Settings > Integrations > Admin Backend > Workflow Automation Integration.
Choose Gorgias and enter your Gorgias Account Domain (e.g., lilysbookcorner.gorgias.com).
For new dashboard
For new dashboard
From Judge.me admin, go to General Settings > Integrations > Admin Backend > Workflow Automation Integration.
Step 3: Authorize Access
In the next screen, authorize Judge.me to access your Gorgias data to enable the integration. We only request the necessary permissions for this integration to work.
Click Authorize app to continue.
Step 4: Configure Integration Settings
Enable the feature to create a ticket for each new review received. You can specify the star rating threshold for creating a ticket, for example, only reviews with 3 stars and below. Additionally, assign a custom tag to the ticket for easier tracking in Gorgias.
Using the Integration
When a review in Judge.me meets your configured conditions (e.g., 3 stars and below), Gorgias will automatically create a ticket with the tag "Judge.me review."
Managing Reviews in Gorgias
You can efficiently manage your reviews within Gorgias using the Customer Sidebar Widget on the right. This widget allows you to:
Publish and add reviews to the Judge.me carousel
The Sidebar Widget also provides valuable information about the customer's reviews, including:
Content of the 3 latest reviews
Total number of reviews
Average rating of all reviews
Replying to Reviews using Macros
Gorgias offers three macros to help you handle tickets efficiently:
Hide review and reply privately: This macro hides the review in Judge.me and allows you to send a private reply from Gorgias to the customer's email.
Publish review and reply publicly: This macro publishes the review in Judge.me and enables you to post a public reply on the Review Widget.
Publish review and reply privately: This macro publishes the review in Judge.me and allows you to send a private reply from Gorgias to the customer's email.
To use a macro, simply type its name, select it, and send your reply.
By following these steps, you can set up and use the Gorgias integration to enhance your customer feedback management and support processes.