Available on the Awesome plan
How it works
Judge.me will sent an event to Klaviyo each time a new qualified review or Q&A is submitted.
Events will be sent for both published and unpublished reviews.
No events will be sent for imported reviews.
For an event to be received, the customer must be on your Klaviyo subscriber list.
You can use these events to create user segments or trigger automated actions like:
Flows for negative reviews, extending assistance to customers.
Flows for positive reviews, featuring upcoming sales and exclusive offers.
List of events we send to Klaviyo
Event | What it means | Information |
SubmittedReview | each new review |
|
SubmittedReviewPositive | each new positive review |
|
SubmittedReviewNegative | each new negative review |
|
SubmittedQuestion | each new question |
|
SubmittedAnswer | each new answer coming from community questions |
|
Example event:
How to set up the integration
Step 1: Connect Judge.me with Klaviyo via OAuth
From Judge.me admin, go to General Settings > Integrations > Email Marketing > Klaviyo.
Click Connect.
Click Allow to let Judge.me access your data in Klaviyo to enable the integration.
Step 2. Allow Review events to be sent to Klaviyo
Once the integration has been enabled, check the box Send review events to Klaviyo in the Review Triggers section.
Set your threshold for positive reviews (e.g. at least 4 stars).
Click Save.
For WooCommerce
For WooCommerce
From Judge.me admin, go to General Settings > Integrations > Email Marketing > Klaviyo. Click Connect.
Once the integration has been enabled, check the box Send review events to Klaviyo in the Review Triggers section.
Set your threshold for positive reviews (e.g. at least 4 stars).
Click Save.
For other platforms
For other platforms
From Klaviyo admin, go to Settings > API keys to create your Klaviyo API key.
From Judge.me admin, go to Settings > Integrations > Admin Backend > Email Marketing Integration > Klaviyo.
Paste your Klaviyo API key and click Check.
Enable Send review events to Klaviyo.
Set your threshold for positive reviews. For example, selecting "at least 4 stars" triggers:
a SubmittedReviewPositive event for 4 and 5-star reviews
a SubmittedReviewNegative event for 1, 2, and 3-star reviews.
Click Save.
Step 3: Add a test review
Leave a web review on a product page. Please use your email address so you can remove the review later.
After the review is left, you'll see our event in Analytics > Metrics.
Step 4: Create the flow in Klaviyo
From your Klaviyo admin, go to Flows and create a new flow.
Select Metrics then select any of our Review events as the trigger.
Set filters if needed, and click Done.
Set up the remainder of the flow and activate it.
Customize the email template
You can use the following variables to customize your email template:
Event variables | Meaning | Where to use |
{{ event.product_handle }} | product handle | text block |
{{ event.product_title }} | product title | text block |
{{ event.published }} | whether the review is published or hidden | text block |
{{ event.rating }} | the review rating (1-5) | text block |
{{ event.review_body }} | body of the review | text block |
{{ event.review_title }} | title of the review | text block |
{{ event.verified_buyer }} | whether the customer is a verified buyer | text block |
{{ event.has_pictures }} | whether the review has a picture | text block |
{{ event.has_videos }} | whether the review has a video | text block |
If you need help creating follow-up emails with Klaviyo, contact our team at [email protected]. We're available to help 24/7!