A customer will review each product only once. This means that a customer will not receive a review request for the same item if he has written a review already (we consider items on the product, not variant level). However, if the product hasn't been reviewed, a new review request will be sent for the same product of the new order.

Judge.me will send the review request based on fulfillment, not order. The review request will be send once the order is completely fulfilled (so partial fulfillment is not considered.)

Note: If a product is purchased multiple times within an order, only one review request is sent to review the product (Please review your purchase of {{ order_quantity }} x {{ product_title }}).


Gmail clipping issue

Gmail will clip content and if the HTML file size over 102 Kb. For that, Gmail sums up emails with the same subject lines (conversations). If the email is part of a longer email conversation (e.g. because several test emails have been sent) parts of the email might be clipped.

Adjust schedule time for orders that are first canceled but then fulfilled

With our current logics of scheduling emails, we cannot change the processing date after it’s scheduled. The issue can be solved manually with manually sending the Review Request Email.

Our Review Request Emails (RRE) are sent as follows:

  1. An order is fulfilled, we process, predict and schedule to send RRE.
  2. Shop cancels the order before we send emails for this order. Our dashboard updates status of line items of the order to Will skip: cancelled fulfillments. The order is still not processed yet.
  3. Shop fulfill orders again on a different day. Our dashboard assumes the order is fulfilled now so the status is changed to Will send on xxx, without updating the new processing date.

Multi Review Request Email Template doesn't contain the shop level review request

We will only send request for normally scheduled review request, but not for forced sending via the Request Dashboard or Manual CSV upload. Also make sure that you have enabled the Shop Review feature inside the Multi Review Email Template.

Email Status: Will skip: no customer email found

If your buyers don't provide an email (e.g. because the buyer used phone number instead of email during checkout, or buyer information were imported) we will generated an email with the following format: fulfilled_firstname_lastname@example.com. No review requests will be sent for these buyers.