Why are my product reviews not showing in Google Shopping? | Judge.me

Why are my product reviews not showing in Google Shopping?

This article helps to double-check the setup for the product reviews feed in Google Shopping.

Please keep in mind that you need a minimum of 50 reviews across all of your products so that Google will consider your product reviews. https://support.google.com/merchants/answer/6059553 (see headline 'Eligibility').

Check your Shopify product admin

Check which value has been entered in the product admin SKU field. You should find this value in your product feed and in your product reviews feed. Adding a GTIN in the barcode field is recommended.

Make sure that SKU is used as product ID

Check that the app you use to create your product feed is actually using the field SKU to create the product ID in the products feed. The screenshot shows an example for Google Shopping Feed app.

Check if the product SKU can be found in the Google Shopping product feed app

Investigate your product feed app and verify that SKU will be used for the id field.

Check if the product SKU can be found in the primary feed (Google Merchant Center)

Go to the Google Merchant Center and check your product feed (you can usually go directly to the Merchant Center from your product feed app).

Check the actual product XML feed

Check if you can find all relevant information (SKU, optionally GTIN and MPN) in the XML feed.

Judge.me app settings

You can optionally include the MPN field in the product reviews XML feed. This will add one further row (MPN) that will have the same value as SKU.

Check Judge.me product reviews XML feed

Open the product reviews XML feed and check if the feed has been properly created. You should easily find (Mac: Command ⌘ + F, Windows: CTRL + F) your SKU in the feed.

Using SKU, MPN, and GTIN

While id ((Product feed)[https://support.google.com/merchants/answer/6324405]) and SKU (stock keeping unit) are your own identifiers assigned by you (merchant-assigned data), MPN (manufacturer part number) and GTIN (Global Trade Item Number) are identifiers used in international trade and assigned by the manufacturer or via (GS1)[https://www.gs1.org/standards/id-keys/gtin]. **Make sure that the data assigned in your Product Reviews XML feed is valid and exact according to global trade data.

Troubleshooting

Problem: The following error message is shown

Pre-processing report not created
A pre-processing report has not been created for this upload due to product data being sourced from both primary and supplemental feeds. Review and take action on the results of your processed data in the diagnostics section.

for your product reviews feed (supplemental feed)

Solution: Please fix issues in the diagnostics section. Your supplemental feed might not be matching your main feed.

Problem: Not all of my product reviews show in the Google Product Reviews XML feed.

In Review Feed Advanced Settings, check your Shop level reviews setting: If enabled, we exclude reviews that have keywords that indicate shop review content instead of product review content.


Global feed issues: Connection failed..

Problem: Global feed issues: Connection failed..

Full error message:

Failed to connect to the remote server. Please make sure the source URL in your feed configuration is a valid one.
Source URL  Destination URL
https://s3.amazonaws.com/me.judge.google-feed-xml/reviews/...-ab013af4-d4c4-41d1-8120-df36be7e2158.xml  HIDDEN_FOR_SECURITY


Solution: Don't add Username/Password information in the Product Reviews XML feed settings.


Matching on variant level (not product level)

Problem: Matching reviews on the variant level.

Solution: The SKU (Stock Keeping Unit) and Barcode (ISBN, UPC, GTIN, etc.) field are both available for variants (Shopify).


Type=Group definition

Problem: Why do my reviews in the XML feed include type="group" even though they are not in a "Product (Review) Group"?

Answer: Type "group" only indicates that the review page contains a group of reviews including this review but is unrelated to Judge.me's Product Group feature.