Troubleshooting | Judge.me

Troubleshooting

Product Reviews exists yet the widget doesn't show nay reviews

Uncommon product variable name

Verify that the variable used in the widget code snippet is the correct one for holding product information.

Usually, the variable is called product but may be called item in some liquid files example:

data-id='{{product.id}}'

The widget code snippet needs to use the same variable.

Code is placed yet widget cannot be observed

The code can be easily inspected using the Inspect functionality from Google Chrome developer tools.

Possible problems:

  • Star color is actually white
  • Adding the parameter ?judgeme_badge will show the preview badge even if there are no reviews
  • Parameter might be overwritten by variant parameter (or other)
  • judgeme_core is missing in layouts/theme.liquid file (Theme Reinstall is recommended)